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Returned medicines and delivery governance — GPhC CRA MCQ

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HardPharmacy Law and EthicsReturned medicines and delivery governanceGPhC CRA

A delivery driver returns a bag containing pregabalin capsules because the patient was not home. The bag had been left in the van during a heatwave and the tamper-evident seal is broken. What is the most appropriate action?

Educational content. Not a substitute for clinical judgement or local policy.

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Correct answer: D — Do not redeliver; quarantine and investigate according to SOP

Returned medicines with broken tamper evidence and uncertain storage conditions should not be supplied to a patient. Pregabalin also requires controlled-drug awareness and secure handling. The incident should be managed under SOP with documentation and replacement supply arranged if needed.

Reference: MEP; GPhC Standards