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Patient-centred care language barrier — GPhC CRA MCQ

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ModeratePharmacy Law and EthicsPatient-centred care language barrierGPhC CRA

A patient does not understand English well and is collecting a high-risk medicine. A family member offers to translate but appears unsure about medical terms. What is the most appropriate action?

Educational content. Not a substitute for clinical judgement or local policy.

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Correct answer: E — Use appropriate interpreting support to enable informed counselling

Effective communication is part of professional standards. For high-risk medicines, relying on uncertain informal translation may not support safe, person-centred care. In this scenario, the correct option is use appropriate interpreting support to enable informed counselling. The other options are plausible but do not address the key clinical, legal or safety issue as directly. This aligns with UK pharmacy practice guidance cited in the reference field.

Reference: GPhC Standards