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Duty of candour after error — GPhC CRA MCQ

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EasyPharmacy Law and EthicsDuty of candour after errorGPhC CRA

A dispensing error is identified after a patient receives the wrong strength of amlodipine. The patient has taken two doses and reports dizziness. The pharmacy manager asks what should happen next. What is the legal classification/requirement?

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Reveal the answer and explanation

Correct answer: D — Contact the patient, assess harm, apologise and report appropriately

Pharmacy professionals must act openly and honestly when things go wrong, prioritising patient safety. The patient should be contacted promptly, harm assessed, an apology given and appropriate clinical advice arranged. The incident should be documented and used for learning. Concealment or delay would breach professional standards.

Reference: GPhC Standards