Patient confidentiality request — GPhC CRA MCQ
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Correct answer: D — Decline disclosure and explain that patient consent is needed
Information about a patient's medicines is confidential and should not be disclosed without consent or another lawful basis. Paying for medicines does not create a right to access clinical information. The pharmacist can offer to pass on a message or invite the patient to contact the pharmacy. Silence or partial confirmation can still breach confidentiality.
Reference: GPhC Standards; Data Protection Act 2018