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Duty of candour dispensing error — GPhC CRA MCQ

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EasyPharmacy Law and EthicsDuty of candour dispensing errorGPhC CRA

A patient returns after being given the wrong strength of ramipril. They took two doses but feel well. The error is confirmed by the pharmacy records. What is the legal classification/requirement?

Educational content. Not a substitute for clinical judgement or local policy.

Reveal the answer and explanation

Correct answer: B — Be open with the patient, assess harm, apologise and follow incident procedures

Pharmacy professionals should be open and honest when something goes wrong, assess and manage any harm, and follow incident reporting procedures. An apology is not an admission of legal liability; it is part of professional candour. The patient’s prescriber may need to be informed depending on clinical risk. Concealing errors undermines patient safety and professional standards.

Reference: GPhC Standards; MEP