Key points
- Hallucinations are best managed as a systems risk: define what ‘major’ vs ‘minor’ means, test it, then train safe behaviour.
- Pressure-test any AI tool with adversarial prompts, boundary conditions, and ‘I don’t know’ expectations.
- A credible evaluation should be explicit about error definitions and human review—don’t accept vague reassurance.
Pressure-test checklist (use on any AI clinical search tool)
1) Boundary prompts
2) Citation stress test
3) Consistency test
4) ‘I don’t know’ expectations
5) Human factors
Use UK-style evaluation framing
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Ask the tool questions slightly outside its intended scope and observe behaviour. A safe tool should either refuse or clearly state uncertainty—not invent confident detail.
Return to this sectionAsk for the source behind the strongest claim and open it. If sources are not accessible or don’t support the claim, downgrade trust immediately.
Return to this sectionRe-ask the same question with minor phrasing changes. Large swings in answers without explanation are a risk signal.
Return to this sectionTools that claim ‘no hallucinations’ or similar should explicitly disclose what happens when evidence is absent. A good system will stop rather than guess.
Return to this sectionTrain a habit: if the output would materially change an action, verify the primary source. This is safety behaviour, not mistrust.
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Portfolios and governance · Article 6 of 12