Key points
- Most access issues come from mixing login routes (institutional vs personal) across web and mobile.
- Set up your access once when you’re calm — not mid-shift.
- If your organisation provides access, use the organisation pathway as the ‘source of truth’.
UpToDate is most useful when it is frictionless. The fix is usually not technical — it’s understanding what identity route your organisation uses, and ensuring your mobile workflow matches it.
1
Step 1 — Identify your access route
Is access provided by your employer/training body, or are you using a personal subscription? Decide which is primary.
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Step 2 — Align web and app logins
Use the same route across devices. If you authenticate institutionally on web, don’t try a different method on mobile.
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Step 3 — Fix the common loop
If you’re repeatedly asked to authenticate, you may be hitting the wrong entry point for your access type (institution vs personal).
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Step 4 — Test during ‘low stakes’ time
Confirm the full flow works (web + mobile) before you need it in a clinical context.
SourceWolters Kluwer: UpToDate overview
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Is access provided by your employer/training body, or are you using a personal subscription? Decide which is primary.
Return to this sectionUse the same route across devices. If you authenticate institutionally on web, don’t try a different method on mobile.
Return to this sectionIf you’re repeatedly asked to authenticate, you may be hitting the wrong entry point for your access type (institution vs personal).
Return to this sectionConfirm the full flow works (web + mobile) before you need it in a clinical context.
Return to this section
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