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Display screen equipment neck pain — DOccMed MCQ

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EasyMusculoskeletal DisordersDisplay screen equipment neck painDOccMed

A call-centre worker reports neck and shoulder discomfort since moving to hot-desking. She uses a laptop on a low desk for seven hours daily and takes calls through a handset held between shoulder and ear. What is the most appropriate management?

Educational content. Not a substitute for clinical judgement or local policy.

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Correct answer: E — Arrange DSE assessment with laptop riser, external keyboard and headset

The exposure history points to poor display screen equipment setup and awkward neck posture. A DSE assessment with simple equipment changes and training is the appropriate first step. MRI is not indicated without neurological features or red flags. Removing work entirely is less helpful than correcting modifiable ergonomic risks.

Reference: HSE Display Screen Equipment guidance