A customer-service adviser with panic disorder becomes symptomatic when rota changes are issued at short notice. She performs well when shifts are

Question

A customer-service adviser with panic disorder becomes symptomatic when rota changes are issued at short notice. She performs well when shifts are predictable and has no sickness absence when given two weeks' notice. What reasonable adjustment should be recommended?

Accepted Answer

Provide advance rota notice and a named contact for changes where practicable

Answer

Disclose her diagnosis to colleagues so they can swap shifts

Answer

Require her to accept last-minute changes to build resilience

Answer

Remove her from customer contact indefinitely

Answer

Permit absences whenever rota changes occur

Panic disorder — DOccMed MCQ

A customer-service adviser with panic disorder becomes symptomatic when rota changes are issued at short notice. She performs well when shifts are predictable and has no sickness absence when given two weeks' notice. What reasonable adjustment should be recommended?