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Work-related anxiety — DOccMed MCQ

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ModerateMental Health and WorkWork-related anxietyDOccMed

A call-centre worker returns after 7 weeks off with anxiety and insomnia following repeated verbal abuse from customers. She is fit to return but fears immediate exposure to the same call queue. What reasonable adjustment should be recommended?

Educational content. Not a substitute for clinical judgement or local policy.

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Correct answer: A — A phased return with temporary reduced call intensity and regular review

A graded, supported return is often appropriate after mental-health absence where the employee can work with modifications. Adjustments should target the workplace stressor, be time limited where possible, and be reviewed. This balances rehabilitation with the employer's duty to reduce disadvantage related to health.

Reference: NICE NG146; ACAS Reasonable Adjustments