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Communication Skills — NDEB AFK MCQ

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ModerateBehavioural Sciences & Practice ManagementCommunication SkillsNDEB AFK

Which communication technique involves restating the patient's feelings or concerns in the clinician's own words to demonstrate understanding?

Educational content. Not a substitute for clinical judgement or local policy.

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Correct answer: C — Active listening (reflective listening)

Reflective listening (active listening) involves paraphrasing or restating what the patient has communicated (verbally and emotionally) to confirm understanding and demonstrate empathy. It is a core component of motivational interviewing and patient-centred communication. This technique builds rapport, identifies barriers to treatment acceptance, and enhances the therapeutic relationship.

Reference: Rollnick & Miller – Motivational Interviewing in Health Care, 2008