eConsult vs Anima/Klinik/PATCHS (2025): The Triage Wars

Last reviewed: 2025-12-17 · Reviewed by

At a Glance

Who is it for?

eConsult:Patients / GPs

The Challengers (Anima/Klinik):Patients / GPs

Why choose eConsult?

  • **Safety First**: Extensive red-flag questions.
  • **Standardisation**: Consistent history taking.
  • **Market Share**: Massive adoption.

Why choose The Challengers (Anima/Klinik)?

  • **Speed**: Shorter forms for patients.
  • **Workflow**: Better backend sorting/coding for GPs.
  • **AI**: Smarter routing of queries.

Feature Comparison

CapabilityeConsultThe Challengers (Anima/Klinik)
Patient_experienceLong, thorough formsFaster, smarter forms
Gp_experiencePDF/Text HeavyCoded/Structured Data

In-Depth Analysis

Overview

eConsult is famous (or infamous) for its length. It asks every safety question to ensure nothing is missed. This makes it safe but cumbersome.

Anima, Klinik, and PATCHS are the modern wave. They use better logic (and AI) to shorten the journey for the patient and present the data more cleanly to the GP. Many practices are switching to these challengers to cope with overwhelming demand.

Looking for a faster way?

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Use-Cases

Risk Aversion

When to choose eConsult

  • **Winner.** Very hard to miss a red flag.

When to choose The Challengers (Anima/Klinik)

  • Good, but prioritises flow.

Efficiency

When to choose eConsult

  • Can create 'false positives' (111 referrals).

When to choose The Challengers (Anima/Klinik)

  • **Winner.** Handles demand more intelligently.