Accurx vs eConsult (2025): Agile Messaging vs Structured Triage
At a Glance
Who is it for?
Accurx:GPs / Hospital Teams
eConsult:GPs / Patients
Why choose Accurx?
- Unbeatable SMS functionality ('Florey' surveys)
- Sits heavily 'on top' of EMIS/SystmOne
- Loved by users for ease/speed
Why choose eConsult?
- Structured history taking (Safety netting built-in)
- Redirection to self-help/Pharmacy
- Detailed clinical reports for the GP
Feature Comparison
| Capability | Accurx | eConsult |
|---|---|---|
| Pricing | Freemium / ICB Funded | Contract / ICB Funded |
| Primary Strength | Outbound (Doctor -> Patient) | Inbound (Patient -> Doctor) |
| Workflow | Quick SMS / Video Link | Long-form clinical questionnaire |
| User Experience | Frictionless, fast | Comprehensive, structured |
In-Depth Analysis
Overview
Accurx started as a revolution in outbound communication. It allowed GPs to text patients directly from the medical record. It is famous for its "Toolbar" that floats over EMIS/SystmOne, making it the most loved piece of software in the NHS due to its simplicity.
eConsult started as a revolution in inbound demand management. It puts a "Digital Front Door" on the practice website, forcing patients to fill out a structured clinical questionnaire. This ensures safety (red flags trigger a 999 warning) and gives the doctor a full history before they call.
Key Differences
Accurx is about agility—sending a photo link, a sick note, or a quick question. eConsult is about process—gathering a standardized history to enable safe remote triage and demand management.
Looking for a faster way?
While Accurx and eConsult are powerful tools, iatroX offers a free, AI-driven alternative focused specifically on rapid UK guideline retrieval and exam prep.
Use-Cases
Sending a Sick Note
When to choose Accurx
- Click 'SMS', attach 'Med3', send. Done in 10 seconds.
When to choose eConsult
- Patient requests note via form; GP reviews form and generates note.
New Patient Symptom
When to choose Accurx
- Less suitable for complex intake (unless using 'Triage' module).
When to choose eConsult
- Excellent. Patient fills out a full history, ruling out red flags before the GP even sees the request.