Question

A 55-year-old man with a history of assaulting staff attends clinic smelling of alcohol and becomes verbally aggressive, shouting and threatening physical harm. He refuses to calm down despite de-escalation attempts. Other patients are distressed and staff feel unsafe. What is the most appropriate course of action?

Accepted Answer

End the consultation, ensure staff and patient safety, and arrange follow-up when it is safe to do so

Answer

Continue the consultation regardless to avoid complaints

Answer

Immediately discharge him from the practice permanently without explanation

Answer

Physically restrain him yourself until he calms down

Answer

Ignore his behaviour because he is intoxicated

Practice question