Question

A 36-year-old Métis woman reports that during her last hospital admission, a staff member made a racist remark about Indigenous patients. She is reluctant to seek care again. As her new family doctor, which response best reflects cultural safety and the CanMEDS Communicator and Professional roles?

Accepted Answer

Acknowledge the harm, apologise for her experience, explore its impact and discuss options to report and address the incident while planning her care collaboratively

Answer

Advise her to ignore the comment and focus on her health

Answer

Explain that staff were probably stressed and did not mean harm

Answer

Tell her that racism does not occur in Canadian health care

Answer

Change the subject to avoid discomfort

Practice question

A 36-year-old Métis woman reports that during her last hospital admission, a staff member made a racist remark about Indigenous patients. She is reluctant to seek care again. As her new family doctor, which response best reflects cultural safety and the CanMEDS Communicator and Professional roles?