A 48-year-old woman with long-standing type 2 diabetes and obesity lives in a remote First Nations community. She has missed several clinic appointments due to lack of transport and past experiences of racism in healthcare. Her HbA1c is 9.4%. She describes feeling judged when providers tell her she is "non-compliant". What is the MOST appropriate first step, consistent with cultural safety and CanMEDS roles, to improve her diabetes care?