Allow the person to make a disclosure alone in private with no third parties present, ensuring they feel safe, and are given time and space to talk, with questions asked in a kind, sensitive manner NICE CKS.
Use gender-neutral terms such as partner/ex-partner to create a safe, accessible environment NICE CKS.
Ask the person for safe contact details and inquire about the whereabouts of the perpetrator and any children NICE CKS.
Ask about who they are frightened of, and who they are frightened for, and what they would like to happen NICE CKS.
Use a professional interpreter or an advocate from a local specialist domestic violence and abuse service, and do not use the person's child, relative, or friend as an interpreter NICE CKS.
Advise the person that any discussion is confidential and that the information provided will be shared only with their consent, unless there is a risk of serious harm to a third party such as a child or vulnerable adult NICE CKS.
Ask open or direct questions depending on clinical judgement, and consider asking open questions like 'How are things at home?' or 'Is there anyone who is hurting you?' NICE CKS.
Ensure that any information sharing respects confidentiality, but be aware that in exceptional circumstances, such as risk of serious harm, disclosure may be justified in the public interest NICE CKS.