A 50-year-old Cree woman living on-reserve presents with type 2 diabetes (A1C 9.5%), obesity and diabetic neuropathic pain. She discloses past residential school trauma and says she sometimes uses traditional medicines recommended by an Elder. She expresses mistrust of "southern hospitals" and has missed several specialist appointments. Which action best reflects culturally safe care and aligns with the CanMEDS Communicator and Health Advocate roles?